Our Customer Service team will contact you with any general concerns prior to issuing a refund. The return was received after the 30 day return window.Returned shipment contains missing, damaged, or opened items.We typically do not assess restocking fees but reserve the right to do so in some situations: If customs disposes your shipment for any reason, no refunds will be issued for product or shipping. International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. Re-shipments for domestic customers may not be elligible for Flat Rate Shipping. If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package any return and reshipping costs are due before the package is reshipped. PayPal states up to 30 days.Ī refused shipment will be treated as a return and any return costs will be deducted from the refund. PayPal: Depends on your PayPal original source of payment.Credit Cards: Typically 3-5 business days.Once we issue your refund there may be a delay for these funds to show in your account: You may view your account to check a refund status. In cases where this is not possible, store credit will be issued. Refunds are in the original form of payment. Refunds on returns are issued after the product has been received and processed. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item.
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How to Prepare Your Item for Return Shipping We are not responsible for any lost or damaged packages returned to us. If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. You will be responsible for shipping the item(s) back and paying for the actual shipping fees. If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. Return Shipping – International Customers
We are not responsible for any lost or damaged packages through a self-return option. If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a USAGS return option (a prepaid label provided by us). Any returns without authorization will be delayed and possibly not be eligible for a refund. Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. The following issues do not qualify as a defective product: We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful. If the item is no longer available, we will be happy to issue a refund. Requests must be sent to us within 30 days of receiving your order. Store credit Can also be issued on level of the damage of the item. Damaged and Defective ItemsĪny defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue). Used or worn clothing, apparel, and accessories may not be returned. Opened cases that are no longer factory sealed.Items that have visible indications that the packaged has been opened.Items that have been opened or removed from the packaging.Opened items are not eligible for returns. The packaging must be in the same condition as when initially received. Unopened and unused items are able to be returned within 30 days. Please See Reseller Returns for Customers Deemed as Resellers Unopened Items As much as we try some packages are not going to arrive perfectly knowing that we offer a 30 day return policy.
Return Policy Sadly not all purchases are going to be perfect.
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